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Service Designer Job at Maitland City Council

Service Designer

Reference Number:

Closing Date:

Employment Type:
Permanent Full Time

About the role
Maitland City Council is entering an exciting period of change with a Customer Driven Transformation Program. This change has created an opportunity for a Service Designer, who will help redesign and reimagine Council services in line with our Guiding Principles and vision of delivering ‘un-council’ like customer experiences.
This role requires someone with significant demonstrated success using human centred design principles to identify, advocate for and lead opportunities for service redesign. You will manage projects that drive service innovation across the organisation and will take the lead on qualitative and quantitative research initiatives that enable Council to better understand the needs and behaviours of our most important stakeholders - our customers.
As Council’s specialist in service design, you will create and deliver training programs and workshops for staff to help build organisational capability in human centred design and will champion the benefits of service design organisation wide, with a focus on influencing key stakeholders in new and innovative service delivery approaches.
About You
To be successful in this role you will be proficient in best practice human centred design with demonstrated experience using agile methodologies and will be the customer’s strongest advocate for making things easy.
You will possess a degree or post graduate qualification that clearly demonstrates a relationship to service design as well as significant experience in service design and the development and delivery of complex projects and initiatives that focus on enhancing the customer experience. 
As an expert in your field you will have established successes driving and facilitating qualitative and quantitative research, creating and delivering training programs and workshops with staff and customers, and an ability to collaborate with a diverse range of stakeholders to improve internal processes and workflows as part of the wider service design for customer experience.
This is a permanent full time role, working 35 hours per week, with a salary range of $97,532 up to $107,221 per year based on demonstrated competencies + 9.5% p.a. super.
Council also offers a range of other benefits for its employees, including:

Council supports flexible work arrangements
Ongoing training and development
Fitness Passport
Paid parental leave
Healthy Employee Program
Long service leave after 5 years

Should you have any questions after reading the role charter, please contact Jade McArthur, Coordinator Customer Engagement and Communication, on 02 4931 2819.
Applications close: Sunday 20 June 2021
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search ‘work with us’.

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More information on this Job

ID: 18640882 - Save Job
Category: Jobs : Government Jobs
Employer Info:
Service Designer Maitland City Council


Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members. Our organisation offers career opportunities over a diverse range of areas, whether you are looking for an indoor, outdoor, office based, trade specific, technical or specialist role, we have it all. Council promotes equal access to opportunities within the organisation for all staff and prides itself on creating a safe and inviting working environment. Maitland is rapidly growing and as a result more opportunities are becoming available in a range of professions. Local Government can provide you with a huge variety of job opportunities.

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