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Senior Risk and Quality Manager Job at Youi
Insurance for Individuals
Over the last 12 years we have gone from strength to strength; from our early days as a start-up to becoming an iconic Australian challenger brand… and we’ve only just begun! We have some even more ambitious goals to grow our business, bringing new products to market as well as expanding our distribution channels. To safeguard our ongoing strategic growth, we are now uplifting our current Risk Management Framework, processes and systems to ensure we are best positioned to continue growing, challenging the market and remaining an Insurer of Choice.
About the Role
We’re excited to be recruiting a Senior Risk and Quality Manager who will be critical to this journey in leading the first line uplift of risk management across our Operational areas in Sales, Customer Care and Claims (headcount of 800+ Australian staff). The successful person will support the Head of Operational Excellence in accountability for the first line of defence risk, audit and quality function across Operations.
This is a senior management position suited to an experienced first line risk professional with significant experience in a first line operational risk and compliance role, preferably within insurance or financial services. You will lead a strong risk and quality improvement culture, underpinned by effective quality and risk management frameworks.
Key responsibilities will include but not be limited to:
Leading two teams (26 FTE) in maintaining and enhancing first line risk and quality management through coaching, training and developing your people
Reviewing and enhancing the risk management framework, including the risk management register, policies and methodologies, to ensure it is aligned with best practice for first line of defence
Evaluating and improving operational risk management and quality control policies and procedures
Introduce technologies, new techniques and approaches where required to improve risk management and controls management, remediation practices and quality control techniques and measurement
Prepare management reporting on first line risk management, remediation, and quality control audits, providing insights and recommendations for business improvement
Stakeholder engagement and collaborating with the business to embed remediated practices through new processes and effective training, identifying improvements and challenging the status quo
Championing best practice first line risk and quality management to embed a strong risk culture where employees are empowered to identify operational and emerging risks.
Significant experience in a first line Risk, Compliance, Assurance or Operations role, preferably within a general insurance or financial services organisation preferred
Demonstratable knowledge of operational risk management principles and strategies, as well as exposure to quality control audit frameworks
Previous exposure to designing or uplifting Risk frameworks to best practice
Experienced people leader with a track record in empowering and developing front line risk and compliance teams to embed a positive risk culture
Adaptable, solutions focused, highly organised, analytical operator
Excellent interpersonal skills, with strong commercial acumen, report writing and presentation skills
Relevant tertiary level qualifications in Risk and Compliance highly desirable
This is a pivotal role where you will have the opportunity and autonomy to have a real impact on Youi’s success as well as work alongside a passionate team of people committed to providing an exceptional experience for our customers.
Culture & Benefits
We are well known for our awesome culture and working environment and award-winning employee experience programs. Combine that with smart casual dress code, Sunshine Coast location, career progression opportunities and onsite cafes, it’s no wonder why our people love coming to work every day!
How to Apply
If you wish to be part of a highly motivated team focused on outcomes, please "APPLY NOW".
Advertised: 12 Apr 2021 E. Australia Standard Time
Applications close: 21 Apr 2021 E. Australia Standard Time
More information on this Job
ID: 18586391 - Save Job
: Accounting Jobs
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