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AUS-Melbourne Client Account Associate Manager Job at PayPal

The Client Account HR Lead provides client centric HR leadership to our largest and most complex client

account teams and acquisitions. The CAHRL partners with global account leadership and is a member of the leadership

team working to understand client account goals, setting overall HR strategy and collaborating across the

HR organization to evaluate business needs and deliver HR solutions.

They coach and advise account/engagement leads and employees when needed in people matters and

coordinate and deliver HR activities across the account, within and outside of the Market/Market Unit.

Key Responsibilities:

+ Ownership of key HR/people initiatives and processes

+ Drive Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention

+ Facilitate annual performance achievement activities for account

+ Act as HR Coach for account performance achievement talent discussions

+ Provide oversight of all major HR processes from a client perspective

+ Act as liaison with appropriate Market/Global Services and MU HR leadership and other HR teams

+ Provide performance support and coaching at the worksite

+ Work with HR Business Partners to evaluate account needs and propose HR solutions

+ Input to communications and meetings, including content development

+ Reporting and analytics on HR/people metrics

+ Act as Culture Coach for the Account

Advisory and Coaching- Work with CAHRL to:

+ Advise client account leadership of the HR aspects of key business strategies, issues and decisions and potential problem areas

+ Coach and advise account engagement leads and employees (when necessary) in people matters relevant to the environment

+ Advise Account leadership of career development activities

+ Effectively coach/counsel others

People Initiatives & Team building

+ Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the account

+ Facilitate team work and process integration across the team

+ Contribute to a positive work environment and promote teamwork

+ Determine appropriate HR team model to maximize HR support in context of overall account needs

+ Lead/participate in setting account-wide Human Capital Strategy and people initiatives

Educational Qualification

Must have:

Bachelor degree or equivalent with a focus in HR Management

Minimum 3-5 years Human Resources generalist experience or business role providing

Deep insight into HR related matters.

Skills & Work Experience

Must have:

Minimum of 3-5 years HR service delivery management experience

Demonstrated experience delivering competitive industry best practice HR

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. (

Sara Francis is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

More information on this Job

ID: 18585967 - Save Job
Category: Jobs : IT Jobs
Employer Info:
AUS-Melbourne Client Account Associate Manager PayPal


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