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**Job Description Summary**

The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.



**Job Description**



**Key Responsibilities Include** :



+ Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region

+ Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation

+ Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development

+ Drives business results and manages customer relationships within area of responsibility

+ Owns operational processes (Preventative Maintenance (PM) completion, Overtime management, Non-contract Revenue, Field Engineer Tool utilization)

+ Leads and cultivates a culture in line with the GE Leadership Behviours underpinned by integrity

+ Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer

+ Proactively identifies customer needs and develops and implements customer specific solutions

+ Leads service delivery which continuously surpasses customer expectations

+ Leverages internal relationships to enhance business performance and customer experiences.

+ Promotes a safe working environment and ensures compliance with applicable Environmental, Health & Safety policies and procedures

+ Drives change initiatives as required to improve efficiencies and execute on business commitments.



**Quality Specific Goals** :



+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

+ Complete all planned Quality & Compliance training within the defined deadlines.

+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

+ Ensure timely dispatch closure.

+ Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.



**Required Qualifications** :



+ Bachelor’s degree

+ At least 7 years of leadership experience or equivalent experience with leadership and technical support

+ Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.

+ Ability to develop and execute multiple priorities and approaches to meet objectives

+ Exceptional interpersonal skills

+ Willingness to travel



**Preferred Qualifications** :



+ MBA

+ Prior field sales or field service experience

+ Proven leadership and ability to orchestrate resources and motivate teams

+ Strong business acumen

+ An inclusive leader that builds a connection to the workforce through personal involvement and trust

+ Proven ability to influence and drive change through exceptional written and verbal communication skills

+ Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals

+ Understanding of customer/marketplace and drivers that influence customer behavior

+ Previous direct report management/leadership experience

+ Ability to resolve complex issues within functional area and/or area of expertise

+ Ability to develop and execute multiple priorities and approaches to meet objectives

+ Direct customer relationship experience

+ Proven ability to effectively communicate across a distributed workforce
More information on this Job


ID: 18580257 - Save Job
Category: Jobs : Transport Jobs
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