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AUS-Sydney Customer Success Manager Job at PayPal
For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
CREATE MASSIVE IMPACT
Take charge of customer success for an exciting SaaS tool in one of the fastest evolving markets. Get the best of both worlds, GorillaStack is one of the hottest startups in the Cloud industry and is now a part of SoftwareONE, one of the worlds biggest and best resourced software sales organisations with a highly coveted culture that’s second to none.
DO THE BEST WORK OF YOUR LIFE
As a customer success manager, you will join as a core member of the Cloud Tooling team and help build the customer engagement processes from effectively zero. You’ll join tech founders who have built a SaaS business from scratch and are in a team of highly skilled technologists as part of a large and fast growing listed company.
THE ROLE :
We’re looking for a customer success specialist who at heart loves being a swiss army knife of everything to do with customer & product interaction and is looking for their next rewarding challenge in their life. You will help us in driving our customer success strategy and being an integral part of the team.
As the GorillaStack Customer Success Manager you will play a vital role in the platform’s success by focusing on the customers demoing, on-boarding, adoption and renewal. You will work with your colleagues and with customers to support the integration of GorillaStack into SoftwareONE’s programs as well as into their 65,000 existing customers. This role works closely together with local Sales, the PyraCloud Go to Market team, PyraCloud Engagement Leads, Product and Support teams to ensure Customer Success.
You’ll be doing:
+ You will lead and support scoping discussions and workshops with Customers, ensuring that GorillaStack compliments, simplifies and supports the customers cloud optimisation processes.
+ You will collaborate with the sales teams to highlight the value of GorillaStack for transaction customers, managed services customers, and direct customers.
+ Post sale, you will continue to work with the customer and internal integration teams to ensure smooth customer setup and adoption of the GorillaStack platform.
What we need to see from you
What are we looking for?
+ You undertake regular proactive Customer calls to consult and support on on-boarding, usage, and promoting of GorillaStack features.
+ You support with the creation of presentations for training, FAQs, newsletters, manuals and marketing material, in cooperation with our local and global teams.
+ You perform customer exit interviews to learn from the experience.
+ Working understanding of an Enterprise Cloud environment
+ Knowledge of developing and maintaining long-term business relationships
+ Knowledge of Amazon Web Services and Microsoft Azure preferred
+ Ability to analyze data and customer business processes, articulate the business value on complex solutions
+ Well-developed presentation, communication, organizational and time management skills
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
Location : Name LinkedSoftwareONE, Sydney, Australia
Posted Date4 days ago(3/31/2021 7:19 AM)
ID2021-9759 More information on this Job
ID: 18580205 - Save Job
: Sales Jobs
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