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AUS-Sydney Staff Software Engineer Job at PayPal
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We
e growing fast, innovating faster, and making an impact on our customers and employees lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and were on the 2020 list of FORTUNE Worlds Most Admired Companies.®
e looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv\_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
We are seeking an engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, code fix, developing automation, maintenance, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.
What you get to do in this role:
+ Manage complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
+ Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
+ Assists in troubleshooting of performance, integration and user management issues by digging into application and system logs
+ Assists in the maintenance and administration of user profiles including groups and role management
+ Develops procedures and scripts for monitoring and automation of manual processes
+ Engage with product engineering and support teams to troubleshoot issues and any planned activities
+ Follow ITSM processes for Incident, Request and Change management process
+ Maintain system documentation for configuration and troubleshooting of known issues
+ Work closely with other admins and teams including US teams, to support delivery of related tasks successfully
+ Come-up with best practices for Admin operations and enhancements based on lessons learnt
+ Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
+ Co-ordinates and executes Go-Live activities
+ Follows process controls and helps collect data for periodic review
+ Support requirement during off hours and weekend support, when required
In order to be successful in this role, we need someone who has:
+ 2+ years as Application Development/Administration experience in cloud platforms including ServiceNow administration experience with in-depth understanding of the platform including Client Scripts, UI Policies/Actions /Pages/Scripts/Macros/events/schedule jobs, etc
+ Proficient in using LINUX commands, Splunk and other tools for debugging purpose.
+ Done Integrations with 3rd party tools using (web services, SOAP, email, etc)
+ Experience using and following SDLC methodologies with focus on Agile/Scrum
+ Good verbal and written communication skills, with ability to work with both technical and non-technical stakeholders
+ Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities
+ Good Understanding of ITIL v3 processes
+ ITIL Foundation v3 certification & ServiceNow Administration certification preferred
+ Bachelor’s degree in Computer Science or related field
+ Australian citizen and able to achieve BASELINE or higher clearance levels
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.More information on this Job
ID: 18580130 - Save Job
: IT Jobs
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