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Support Specialist - Big Data Hadoop &/or NonStopForest Hill, Victoria
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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Primary Location:Forest Hill, Victoria
Shift:Standard Monthly (Australia)
At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live & work. Our people set us apart & we are relentlessly dedicated to helping our customers make their mark on the world.
HPE’s Centre of Excellence (CoE) provides remote global support to internal & external customers on a range of technologies including: NonStop, Hadoop, Linux, VMware, BlueData, MapR & Microsoft. The CoE provides follow the sun support with hubs in several locations around the world.
The CoE currently has a rare opening for a Support Specialist based in Melbourne. The Support Specialist role works with customers to understand & resolve questions & issues. They understand principles & concepts of the overall system architecture & will have the ability to understand & support several products in a functional area of technology involving usage, configuration & interaction with other products.
We are seeking experienced operations or system administrators around Big Data &/or NonStop software, with some exposure to support & beginning to be recognized as a subject matter expert.
As a Support Specialist, you will:
+ Successfully resolve technical issues for NonStop &/or Big Data software from incoming internal or external businesses & end users contacts & proactive notification systems
+ Respond to service, product, technical & customer- relations questions
+ Work independently on common & complex system problems where data analysis requires in-depth knowledge of multiple products/factors & occasionally seeks technical guidance by more senior technicians in call processing/problem resolution
+ Proactively assist internal or external businesses & end users to avoid or reduce problem occurrence
+ Review & may resolve complex business issues
+ Add case resolution to KMS
+ Understand & utilise ITIL
+ Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
+ Partner with the Sales Pursuit team
We are looking for someone with:
+ 5 years + working knowledge on NonStop &/or Big Data software such as Hadoop essential
+ Excellent verbal & written communication skills
+ Experience troubleshooting in a technical environment
+ Excellent analytical & problem-solving skills
+ Proficient in system support best practices & exercise independent judgment (within generally defined processes) to determine best methods for solving technical problems
+ Advanced proficiency with case management databases & tools
+ Superior customer service skills
+ Phone & remote support experience
+ Ability to solve & document solutions for usage of other technicians & customers
+ Ability to lead resolution activities with escalated customers
+ Ability to contribute to technical action plans
+ Ability to work on a monthly rotating weekend. Normal work hours will be core business hours Monday to Friday
You will be willing to embrace changes in technology & demonstrate the ability to work outside your comfort zone in gaining skills on all components in the solution stack.
What We Offer:
At HPE we offer industry leading benefits such flexible working, 26 weeks of paid parental leave, a paid volunteer program, opportunities for career growth, and more.
If you are looking for challenges in an exciting, supportive work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now. Join us and make your mark.
Candidates must be Australian Citizens or Permanent Residents at the time of application. We are unable to provide assistance with sponsorship or relocation.
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status More information on this Job
ID: 18580119 - Save Job
: IT Jobs
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