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AUS-Sydney System Engineer Job at PayPal
We’re changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Cerner has been improving health care IT for more than 30 years in the ASIA Pacific region and today more than ever, technology is at the forefront of Health and Care. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care. We’re leading the industry on enabling the shift from reactive care, to proactive population health management through big data intelligence.
Cerner Support Services is responsible for providing technical support to Cerner associates. Our team supports desktops, laptops, monitors, mobile phones, printers, computer peripherals, as well as a variety of other technology devices. We provide support for both the hardware and software sides of technology. We perform in-person and remote support while focusing on providing a high level of customer service to our associates.
In this role, you will be handling the 1st & 2nd level of technical support issues and combines quick resolution with proper actions to minimize the impact on critical system or application issues. As a System Engineer with Cerner Support Services, you will provide day-to-day technical support to Cerner Associates and clients for end user hardware and software needs. You will install, configure or troubleshoot computer systems, as well as repair hardware devices, re-image Cerner devices, and provide logistical services for our clients. You will provide support onsite in deploying servers, switches and other network equipment in the region, and support the network team by alerting them to any alarms in a timely manner, preventing associate impact and performance degradation. You will also be responsible for all telecommunication related tasks, printers and other audio and video device installations and escalations if any issue arises. You also have the opportunity to be part of onsite technology support for any healthcare sales demonstrations, client events, associate townhalls etc. in the region.
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All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Entry Level/ Junior Professional
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
+ Bachelors degree in Computer Science or related field, or equivalent relevant work experience
+ Basic knowledge of MS Office products Word, Excel, Outlook, etc.
+ Good understanding of Active Directory and MS backend applications
+ Prior experience with provisioning on Healthcare IT products is desirable
+ Perform other responsibilities as assigned
+ Ability to work on multiple applications simultaneously and prioritize work to meet adapting deadlines
+ May be required to lift up to 20 lbs., i.e., server, network equipment
+ Willing to travel up to 20-40% as needed
+ Willing to work additional or irregular hours as needed and allowed by local regulations
+ The position is based in Sydney, NSW
New South Wales
**Relocation Assistance Available:**
**Job Family Group:**
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ID: 18580113 - Save Job
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