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AUS-Sydney Senior Customer Success Manager Sales Solutions Job at PayPal

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As a Senior Customer Success Manager, you will help our solutions become a mission critical, irreplaceable part of our clients’ sales and business development process. You will be responsible for becoming a product expert, consulting with internal sales teams to deliver customer education via onsite workshops and webinars, managing projects, preventing customer attrition (churn), and fostering internal and external professional relationships.


+ Become a client partner in maximizing the benefits of their investment with Sales Navigator and reduce customer attrition

+ Formulate and run creative programs to help our clients achieve success with Sales Solutions Product Suite

+ Learn about the LinkedIn business, the team, Sales Navigator and associated tools (e.g.

+ Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights

+ Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle

+ Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to our “Hire, Market, Sell and Learn” value proposition

+ Educate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, communication about product features and metrics review

+ Encourage clients to utilize appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilization of Sales Navigator and other features on the LinkedIn platform used for social selling

+ Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)

+ Proactively contact and deliver consulting to improve utilization of low usage clients

+ Deliver group and individual user informational training sessions about Sales Navigator features, industry benchmarking and best practices

+ Utilize LinkedIn, client and other data to derive insights to drive greater client engagement

**Basic Qualifications:**

+ 7+ years’ experience in sales, account management or consulting

**Preferred Qualifications:**

+ Strong interpersonal and communication skills as well as attention to detail

+ Excellent organization, project management and time management skills

+ Ability to effectively present to large remote audiences

+ Software/technology pre-sales, solution sales and/or sales effectiveness experience

+ Ambitious and driven, thriving in fast-paced and demanding environment

+ Teamwork mentality and willingness to assist wherever needed

+ Strong Microsoft Office capabilities: PowerPoint, Excel and Word

+ Creating and presenting persuasive PowerPoint presentations, ideally using data to support your argument

+ Bachelors degree or equivalent experience in business, or related field

+ Experience with developing and delivering pitches, trainings and webinars.

All your information will be kept confidential according to EEO guidelines.

**Global Data Privacy Notice for Job Candidates ​**

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

All Dublin, Ireland jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you e a returner when you apply.
More information on this Job

ID: 18580105 - Save Job
Category: Jobs : HR Jobs
Employer Info:
AUS-Sydney Senior Customer Success Manager Sales Solutions PayPal


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