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AUS-Canberra Service UX Design Director - Accenture Interactive Fjord Job at PayPal


We Are: Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences.

Visit us here to learn more about what makes us the Experience Agency (https://www.accenture.com/us-en/careers/interactive) .











Fjord



Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.







We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.







Role Description:



At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation. Design Leadership drives creativity and innovation at all levels. Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day.







As a Design Director, you’ll own the design practice and delivery across one or more accounts. You’ll be responsible for overseeing multidisciplinary design teams to create ideal solutions for our clients. You’ll also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.







This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.







Unleash the Fjordian inside because you are…





+ Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative



+ A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team



+ Comfortable with ambiguity in a fluid organization



+ Ready to collaborate on products and services that change the way our clients do business creating service at scale



+ Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery









The Work:



A professional in this position, at this level within Accenture has the following responsibilities:





+ Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings within Fjord.



+ Lead design points of view, proposal creation, and relationship management across one to two key clients.



+ Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.



+ Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.



+ Assess performance and provide career guidance and performance decisions for members of the studio Design team.



+ Provide directional oversight of individual project teams work and assume overall accountability for it.



+ Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.



+ Cultivate relationships with new and existing clients.





Here’s what you need:



These are the minimum requirements for an aspirant to be considered for the position applying to:





+ 10+ years’ experience of Service Design across varied users, business problems, and devices



+ 5+ years leadership/management experience; demonstrated experience leading multiple cross-discipline teams.



+ 5+ year of experience planning, designing, facilitating, and synthesizing workshops



+ 5+ years experience with driving and applying user-centered design processes.









Bonus Points If:









+ Bachelor’s degree or equivalent experience in a related field.



+ Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.



+ Knowledge of and experience with applying user-centered design processes.



+ Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.



+ Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.



+ Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.









About Accenture



Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.



At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.



We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.



We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.



Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. (https://www.accenture.com/au-en/about/privacy-policy)



Ellie Doran is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.







More information on this Job


ID: 18580097 - Save Job
Category: Jobs : IT Jobs
Employer Info:
AUS-Canberra Service  UX Design Director - Accenture Interactive Fjord PayPal

Australia

Global payments giant.

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