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AUS-Perth Guest Service Agent Full Time Job at PayPal
**Guest Service Agent (Full Time)**
**DoubleTree By Hilton Perth Northbridge**
Join Hilton and youll have more than just a job, youll have an exciting career and be part of a community who are passionate about hospitality! At our core, we are a business of people serving people. DoubleTree by Hilton is an honoured member of Hilton’s portfolio, and is united in Hilton’s mission to be the world’s most hospitable company by positively impacting the lives of our guests, team members, owners, and the communities in which work and live!
**About the Role**
As a Guest Service Agent you willcreate memorable experiences, delivering exceptional hospitality from arrival through to departure.You will be the warm welcome that greets our guests, the smile that meets their questions and the personal touch that makes their stay.Specifically, you willcarry out the following tasks to the highest standards:
+ Demonstrate exceptional hospitality to our guest in each and every interaction; check-in through to check-out you’ll show what it means to be welcoming,
+ Be the first point of contact for guest queries and ensure all questions and issues are addressed in a timely and efficient manner,
+ Keep your supervisor and colleagues informed by communicating any feedback from guests or colleagues from other departments,
+ Use your knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge to demonstrate value to our guests,
+ Maximise room occupancy and use up-selling techniques to promote hotel services and facilities,
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel’s credit policy,
+ Comply with hotel security, fire regulations and all health and safety legislation,
+ Act in accordance with policies and procedures when working with front of house equipment and property management system,
+ Attend appropriate training courses, and
+ Assist other departments, as necessary.
**What are we looking for?**
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A track record of engaging with guests or customers; in person, by email and telephone,
+ A passion for people, guest services and aspiration for a hospitality career,
+ A degree, diploma or certificate in hospitality, business, hotels or a related field (desirable),
+ Previous experience in a customer service and/or a hotel environment,
+ An ability to work on shift work, inclusive of days, evenings, nights, weekends and public holidays,
+ Excellent attention to detail and administration skills, experience with Microsoft Suite and OnQ systems is advantageous, and
+ Australian working rights not limited to less than 12 months essential
**What will it be like to work for DoubleTree?**
DoubleTree by Hilton Perth Northbridge is an exciting and modern new property in the heart of Perth’s cultural and entertainment hub. This full service hotel has 206 rooms, and is set to bring style and comfort to Northbridge. This stunning new property is the first of its brand in Western Australia and the first new build DoubleTree in Australasia.
Our team are responsible for living up to the DoubleTree brand essence, to be Simply Welcoming. Our DoubleTree Icon, the warm cookie on arrival is just that, Simply Welcoming and a reminder of the comforts of home. Our culture of Creating A Rewarding Experience (CARE) binds our team together in their passion to make a difference to the stay of all of our guests.
As a DoubleTree by Hilton team member, you can expect to receive:
+ A competitive industry wage,
+ Team member discounts on global Hilton room rates and generous discounts on food & beverage,
+ Long term career development planning and opportunities, and
+ An investment in your wellbeing to include flexible working arrangements that support you in making space for what matters most.
_“An investment in your wellbeing to include flexible working arrangements that support you in making space for what matters most_ ”
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Full Time)_
**Requisition ID:** _HOT07BXT_
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ID: 18580031 - Save Job
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