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AUS-Melbourne Business and Change Analyst - Transfer Agency Job at PayPal


Citi is operating in a continually changing environment and Change Management is a key part of that in driving forward sustained change in a complex and challenging Transfer Agency market environment in APAC.

This role will see you work as part of the Unit Registry/Transfer Agency Team AU on Projects relating to Transfer Agency. The projects that you could be a part of are varied: Migrations, Client On-boarding, system development, Productivity and Client Change.

This role will see you managing, planning, doing business analysis, testing, project reporting, project communications and working with the multiple stakeholders through all stages of the project lifecycle.

The initial focus for the individual on this role will be to work in the Change Management team in Australia, on prioritized Transfer Agency projects in APAC.

Traveling may be required.


+ Requirements gathering/gap analysis (including facilitation of workshops) and documentation of business requirements (BRD’s/Impact Assessments for enhancement requirements) for the system including reporting.

+ Document Operational Models & mapping out of new target operating models, balancing client needs with regulatory requirements & Citi’s multi-location operational model.

+ Manage the planning, preparation and delivery of the testing phases (including functional, regression and Op model testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results.

+ Manage the co-ordination, support and execution of User Acceptance Testing, Model Office & Parallel runs (pre implementation).

+ Working with multiple operational areas in regard to each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable

+ Working with Operational Readiness in preparation for go-live.

+ Provide input to management at Transfer Agency platform level in regards to co-ordination of environments, package releases, testing.

+ Supporting the operating model design, systems migration process and process re-engineering

+ Assess, understand and manage interdependencies with other work streams

+ Promote a ‘Fintech First’ approach when considering manual processes. Automation/efficiency should be the go to model.

+ Development of trusted & collaborative relationships with technology counterparts.

+ Mentor and regularly engage less experienced team members to drive efficiencies & mitigate risk within our operational processes we deliver to our clients.


+ This position requires an individual with a proven record of delivering complex change within a projects and operational environment

+ Minimum 2 years industry experience in Fund Administration in a project manager, change analyst, business analyst or team lead role.

+ Demonstrable understanding of Transfer Agency business and processes

+ Strong understanding of project management methodologies.

+ Experience in planning and execution of UAT, including working with offshore UAT teams.


+ Strong analytical and project management skills

+ Excellent organisational, planning and prioritisation skills and experience operating within a high-pressure environment.

+ Ability to manage numerous competing concurrent activities and complex integration solutions

+ Problem solving ability and good business judgement – knowing when to escalate, who to keep informed to identify next steps/resolution

+ Demonstrated ability to work independently with minimal supervision, self- starter, adaptable

+ Strong communication and stakeholder management skills.

+ Proven ability to work as part of a high-performance team.

+ High degree of accuracy and attention to detail

+ Ability to negotiate with and influence internal operational staff at all levels and project counterparts

+ Familiar with Change Control cycle and applying same to their work-stream.

+ Effective time management and ability to adhere to deadlines is required.

+ Excellent verbal and written communications skills, displaying professionalism at all times

+ Highly PC literate (e.g. Visio, Project, PowerPoint, Quality Centre, Advanced Excel, Word, Outlook)


+ Bachelor’s degree in accounting/finance/business studies/technology or equivalent desirable project management certification by a reputable organization (i.e. PRINCE II) preferred.


+ Opportunity to work on a high-profile projects

+ Work as part of a Global Change management team

+ Work in partnership with internal and external parties such as internal senior management, operations, technology and vendors

+ Grow and develop project skills and Transfer Agency knowledge

+ Develop system testing skills.

+ Gain experience in working with a third-party vendors and managing senior stakeholders.


**Job Family Group:**

Operations - Transaction Services


**Job Family:**

Transaction Capture Services


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (** .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement (\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (\_aa\_policy.pdf) .

View the Pay Transparency Posting (\_%20English\_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
More information on this Job

ID: 18579997 - Save Job
Category: Jobs : IT Jobs
Employer Info:
AUS-Melbourne Business and Change Analyst - Transfer Agency PayPal


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