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AUS Frontline Query Handling Agent - GEO Job at PayPal

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969?

Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today!

We have an exciting opportunity for someone who is passionate about Customer Service to join our Customer Accounting Team located in Brisbane CBD!


You will be the first point of contact for small to medium businesses making enquiries on their accounts

You will be empowered to make sound decisions to assist with customer queries in a timely manner

Whilst navigating multiple systems you will service inbound calls and emails for internal and external stakeholders on customer accounts issues including but not limited to:

Invoice queries

Account balances

Customer disputes

Copy Requests

Transaction history

You will be working 38 hours per week during business hours from our brand new office in George Street, Brisbane CBD!


Minimum 1 year previous Customer Service experience and a genuine passion for service excellence

Contact Centre experience – desirable

A genuine desire to go out of your way to service your customer

Ability to work with multiple computer systems in a fast paced environment

Time management including the ability to prioritise tasks in order to meet set deadlines and goals

Exceptional telephone manner

High attention to detail

Sound computer knowledge

Reliability and a can do attitude

Problem solving and decision making skills

A vibrant, energetic personality that will fit into our customer-centric culture


Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)

Work for a company that is certified as a Great Place to Work, recognised for the 3rd consecutive year as a Top Employer and an Australian Business Employer of Choice

Be part of our people oriented culture, and dive straight in during your one week global onboarding experience

Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment

Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development

A competitive salary package and access to employee benefits

So what are you waiting for? Apply for your new career now!


More information on this Job

ID: 18579986 - Save Job
Category: Jobs : Customer Service Jobs
Employer Info:
AUS Frontline Query Handling Agent - GEO PayPal


Global payments giant.

PayPal jobs


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