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AUS Frontline Query Handling Agent - GEO Job at PayPal


Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969?

Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today!

We have an exciting opportunity for someone who is passionate about Customer Service to join our Customer Accounting Team located in Brisbane CBD!

WHAT WILL MY JOB LOOK LIKE?



You will be the first point of contact for small to medium businesses making enquiries on their accounts





You will be empowered to make sound decisions to assist with customer queries in a timely manner





Whilst navigating multiple systems you will service inbound calls and emails for internal and external stakeholders on customer accounts issues including but not limited to:





Invoice queries





Account balances





Customer disputes





Copy Requests





Transaction history









You will be working 38 hours per week during business hours from our brand new office in George Street, Brisbane CBD!



WHAT CAN I BRING TO THE JOB?



Minimum 1 year previous Customer Service experience and a genuine passion for service excellence





Contact Centre experience – desirable





A genuine desire to go out of your way to service your customer





Ability to work with multiple computer systems in a fast paced environment





Time management including the ability to prioritise tasks in order to meet set deadlines and goals





Exceptional telephone manner





High attention to detail





Sound computer knowledge





Reliability and a can do attitude





Problem solving and decision making skills





A vibrant, energetic personality that will fit into our customer-centric culture



WHATS IN IT FOR ME?



Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)





Work for a company that is certified as a Great Place to Work, recognised for the 3rd consecutive year as a Top Employer and an Australian Business Employer of Choice





Be part of our people oriented culture, and dive straight in during your one week global onboarding experience





Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment





Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development





A competitive salary package and access to employee benefits



So what are you waiting for? Apply for your new career now!

CONNECTING PEOPLE. IMPROVING LIVES.


More information on this Job


ID: 18579986 - Save Job
Category: Jobs : Customer Service Jobs
Employer Info:
AUS Frontline Query Handling Agent - GEO PayPal

Australia

Global payments giant.

PayPal jobs


 

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