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AUS-MELBOURNE Guest Services Officer - Front Office Job at Hyatt
**About Park Hyatt Melbourne**
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
**About the Role**
As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 4, you will be supporting the Overnights Assistant Manager and Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.
**Some of the responsibilities include:**
+ To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
+ To handle all arrival and departure records
+ To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
+ To show hotel rooms and suites to prospective clients and guests
+ To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
+ To assist in maintaining a high level of security for guests, staff and hotel property
+ To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
+ Previous work experience in a similar fast-paced hotel operations or reservations environment
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ Superior customer service skills along with excellent service resolution skills
+ The capability of working both autonomously and as part of a team
+ The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards
+ The flexibility to work on a rotating 24/ roster, including public holidays
* Due to the effect of COVID-19 on border restrictions, we are currently only considering applications of those currently residing in Australia with working rights.
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.melbourne.park.hyatt.com and @parkhyattmelbourne
If you are looking for a fulfilling career, please apply through www.hyatt.jobs
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Part-time
**Job:** Front Office
**Req ID:** MEL001897
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.More information on this Job
ID: 18553186 - Save Job
: HR Jobs
Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options. The most eye-opening entertainment. You’ll find our distinctive hotels in major cities and resort locales, right in the center of it all. Our hotels are places to enjoy, to socialize within and entertain on any level you wish.
All our hotels boast dramatic, energetic lobbies, exquisite dining options, state-of-the-art technology, spas, fitness centers, and comprehensive business and meeting facilities.
So throw the wedding of your dreams, plan your yearly conference, or just settle in for a romantic weekend of luxury for two. Our hotels will meet and exceed all your needs throughout your stay.