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AUS-BRISBANE Guest Service Officer Job at Hyatt
**About Hyatt Regency Brisbane**
Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.
Hyatt Regency Brisbane opened 1 February 2021, in the iconic Queen Street Mall in Brisbane, and is home to 292 guestrooms, two food and beverage outlets; Lennons Restaurant & Bar, The Pool Terrace & Bar, a stunning outdoor 20-metre infinity pool, and 100sqm of meeting room space in the Executive Studios.
We are currently recruiting for a **Part Time Guest Service Officer** to join our Front Office team.
**In this role, you will:**
+ Provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
+ Be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary
+ Ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
+ Have the ability to balance your cash reports daily
+ Check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests
**You will have:**
+ A high standard of grooming and hygiene at all times
+ The ability to build & maintain a good rapport and working relationship with colleagues and all other departments
+ Previous experience with Fidelo/Opera is advantageous
+ Previous experience with Microsoft Office suite
+ Great communication skills - both written and verbal
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.brisbane.regency.hyatt.com
If you are looking for a fulfilling career, please apply now.
**Primary Location:** AU-QL-Brisbane
**Organization:** Hyatt Regency Brisbane
**Job Level:** Part-time
**Job:** Front Office
**Req ID:** BRI000007
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.More information on this Job
ID: 18553183 - Save Job
: Hospitality Jobs
Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options. The most eye-opening entertainment. You’ll find our distinctive hotels in major cities and resort locales, right in the center of it all. Our hotels are places to enjoy, to socialize within and entertain on any level you wish.
All our hotels boast dramatic, energetic lobbies, exquisite dining options, state-of-the-art technology, spas, fitness centers, and comprehensive business and meeting facilities.
So throw the wedding of your dreams, plan your yearly conference, or just settle in for a romantic weekend of luxury for two. Our hotels will meet and exceed all your needs throughout your stay.