Client Service Officer
ID: 862469 - Save Job
Category: Jobs : Government Jobs
Author:
Article:
:
790293
Work type:
Fixed Term
Location:
VIC - Geelong
Are you looking for a unique customer service role in 2012?
Take the opportunity to play a role in delivering a outstanding client service to our clients.
Join a busy team that is vibrant and results-driven
Salary: $49,900 plus super
Fixed term roles up to 12 months
About the role
The Service Delivery branch has a results driven focus and plays an important role in the delivery of a high-level service to our clients who have been involved in transport accidents. This unique and challenging role will see you dealing with a variety of inbound interactions from clients, their families and providers. This role also will see you undertake the processing of provider accounts.
Client satisfaction is a key performance indicator for these roles. Our business is committed to understanding and responding to our client"s expectations and needs in an empathic and efficient manner.
A successful Client Service Officer candidate will have:
Experience in a customer service role
Effective communication skills
Demonstrated ability to deal with people in an empathic and efficient manner Problem solving skills
Aptitude to work successfully within a high volume contact centre environment
Ability to work effectively in a team environment
Strong literacy and numeracy skills.
Computer competency.
Typing speed of 30 words per minute.
In return, the TAC will offer a supportive environment with excellent training, facilities and leadership. Located at Geelong"s waterfront precint, the TAC funds rehabilitation and support services for people injured in transport accidents. The TAC is also involved in promotion road safety, in an effort to reduce road trauma in the Victorian community.
Employee benefits
In addition to working for an organisation with a strong culture of performance, innovation and continuous improvement, the TAC"s employment benefits include:
Ability to purchase extra annual leave
Health and well being program
Gym membership subsidy
Salary sacrifice options
Flexible working arrangements
Reward and recognition program
Active social club
Internal recruitment policy, focussing on career development
Culture that encourages and fosters personal development.
Working for the TAC provides a deep sense of purpose and whilst the work is challenging, you will be rewarded by a culture that focuses on the development of our people.
For further information, please view the attached position description or phone the HR Shared Services Team on 1300 854 826.
Client_Service_Officer_PD_December_2011.doc
To apply please upload the attached key selection criteria document, your resume and cover letter.
Client_Service_Officer_Key_Selection_Criteria_Questions_Dec_2011.doc
Advertised:
23 Dec 2011 Aus. Eastern Standard Time
More information on this Job
http://www.tac.vic.gov.au
Author Info:
tac
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