Senior Network Engineer
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Senior Network Engineer
Reference No.:
348379
Work type:
Full Time - Permanent Role
Location:
Sydney
At Optus our long-term success depends on our ability to differentiate from our competitors in the experience that we provide to our customers. Our people drive this success. Our Networks division"s mandate is to lead the business in delivering the right technology solutions for our customers. Ultimately, they provide the technology to connect people throughout Australia.
As the Senior Network Engineer you will ensure that Core Switch network issues with a focus on real time problems and events are resolved within KPI, by performing network surveillance, management and maintenance, in order to deliver maximum network availability to Optus customers.
You will also be responsible for perform real time surveillance on Core Switch network and facilities equipment using the IMSA/Temip platform. This includes the following platforms: Nortel DMS TOPS/100/200/300/SDM, Nokia MSC/HLR/MGW, Alcatel IN, Nortel MPS 1000 (NIVR, Darwin, Spectre, EOBR, Smartpay ), ASG (Application Services Gateway), AVS (Advanced Voice Services) , CS2K (IP Centrex), Comverse Voicemail, Excel Switches, Tekelec STP"s, Tekelec EPAP (Mobile Number Portability), RTD (Roaming Traffic Director),VMR (Voicemail Roaming), Motorola (LAT Network), EIR, PVG (txm media gateway)
Your key responsibilities include but are not limited to:
Managing and resolving network faults within KPI, which can be detected via system alarms, network maintenance, or by other means, and with a focus on real time network events.
Differentiating service impacting from non-service impacting faults in a timely manner.
Liaising with other fixer groups including NMC Services/Txm/Mobile/IP, Field, Exchanges, Tier 2, Engineering and Vendors.
Perform network maintenance and routines to deliver maximum network availability.
Escalation of faults to relevant fixer group in accordance with procedures and guidelines.
Escalation of Major Outages to the Incident Control Group (ICG).
Facilitating and managing the implementation of network change, by being the central point of contact for all planned activity, ensuring work has been authorised by relevant parties, work is performed according to guidelines and implementation plans, and confirmation that all changes are tested after work is complete.
Continuous process review, improvements and implementation.
The major challenges of this role will be:
Resolution of network problems, across multiple technologies and systems, in a real time environment, within agreed KPI"s.
Prioritisation of simultaneous network events based upon customer impact, potential impact and risks to the network.
Cross training in multiple technologies and updating personal knowledge as new technologies come online.
Maintaining good working relationships with internal customers and other fixer groups, to continually improve customer service levels and experience.
Improving network management techniques to better fault response and restoration times
To meet these challenges and be effective in this role you possess the following:
Appropriate Certificate, Diploma or Degree in Telecommunications, Electronics or IT.
Experience in the operation, maintenance and analysis of telecommunications networks and associated equipment.
Ability to adapt to change as the position presents itself with the changing technologies being implemented into the network
Ability to plan, organise and manage own work.
Ability to plan, organise and coordinate the work of others.
High level of computer skills.
High level of analytical skills.
Effective and efficient communication with others.
Support and promote business values.
Optus offers you the tools and support to help you in your career aspirations as well as providing the remuneration and rewards to recognise you achievements.
For more information on what Optus can offer you, please visit optus.com.au/careers and click on "Working at Optus".
Advertised:
5 Jan 2012 Aus. Eastern Standard Time
Closing date:
15 Jan 2012 5:00pm Aus. Eastern Standard Time
More information on this Job
http:/www.optus.com.au
Author Info:
Optus
Working at Optus
Choice, Growth and Flexibility
Each person is a unique and valuable part of our team. We strive to create an environment that appeals to the very best people in the industry, then provide them with a satisfying workplace and reward their performance.
We take pride in the progressive nature of our employment practices, and commitment to our wider community. Our people can donate to the charity of their choice through a Workplace Giving Program.
We also extend the benefits of working at Optus to our people’s families through ‘yes’ family days, and provide the Employee Assistance Program to employees and their immediate families for help with any personal or work-related problem.
Employee Benefits
Our philosophy is to offer people choice and flexibility to help them grow both professionally and personally, and to be adaptable to the needs of their particular stage in life. We do this by focusing on four areas:
My Wellbeing
My Reward
My Career
My Optus Experience
Optus Values
Our core values are integral to ensuring the future success of our company. Our people embrace the values of:
Customer Focus
Challenger Spirit
Teamwork
Integrity
Personal Excellence
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