Voice Provisioning Specialist
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Voice Provisioning Specialist
Reference No.:
348295
Work type:
Full Time Block Time
Location:
Melbourne
6 month Block Time with Optus,Tier One Telco
Melbourne CBD location
Salary package + Potential Bonus + Fantastic Employee Benefits!!!
At Optus our vision is to lead Australia in outstanding customer experience and we believe our people are at the heart of this. We are passionate about creating a climate that encourages our people to achieve their best - personally and professionally.
Our Networks division"s mandate is to lead the business in delivering the right technology solutions for our customers. Ultimately, they provide the technology to connect people throughout Australia
The Voice Provisioning Specialist (VPS) is responsible for the creation, activation and management of Simple and Complex orders for Optus Business (OB), Small & Medium Business (SMB) and Wholesale Customers. The primary responsibility of the VPS processes, tracks and reports on a defined set of Voice Provisioning activities and is required to manage and drive the successful timely implementation of defined Optus Voice Products.
The VPS will also ensure that the progress of all escalations and reschedules is communicated appropriately to all Seamless Telephony stakeholders. The VPS will have a professional and positive outlook and initiative in delivering exceptional service. The VPS may be required to deliver on the job training and guidance to new team members, contributing to process improvement initiatives and resolving complex delivery issues.
To be effective in this role you will demonstrate the following:
Experience in Telecommunications environment or other customer service role
Excellent working knowledge of Microsoft Windows XP and Microsoft Office (Excel, Word, Outlook)
Knowledge and experience in dealing with the Optus Business requirements
Knowledge and understanding of the Optus Networks and the technologies used to support these products
Strong verbal and written presentation skills
Highly developed organisational skills
Ability to be assertive when making decisions and communicating with workgroups
Ability to recognise problems and opportunities and act on them rapidly to continuously improve productivity and customer service levels
Extensive experience in a telecommunications provisioning or order management role.
Highly proficient in Optus provisioning systems and applications
Optus offers you the tools and support to help you in your career aspirations as well as providing the remuneration and rewards to recognise you achievements.
For more information on what Optus can offer you, please visit optus.com.au/careers and click on "Working at Optus".
Advertised:
10 Jan 2012 Aus. Eastern Standard Time
Closing date:
20 Jan 2012 5:00pm Aus. Eastern Standard Time
More information on this Job
http:/www.optus.com.au
Author Info:
Optus
Working at Optus
Choice, Growth and Flexibility
Each person is a unique and valuable part of our team. We strive to create an environment that appeals to the very best people in the industry, then provide them with a satisfying workplace and reward their performance.
We take pride in the progressive nature of our employment practices, and commitment to our wider community. Our people can donate to the charity of their choice through a Workplace Giving Program.
We also extend the benefits of working at Optus to our people’s families through ‘yes’ family days, and provide the Employee Assistance Program to employees and their immediate families for help with any personal or work-related problem.
Employee Benefits
Our philosophy is to offer people choice and flexibility to help them grow both professionally and personally, and to be adaptable to the needs of their particular stage in life. We do this by focusing on four areas:
My Wellbeing
My Reward
My Career
My Optus Experience
Optus Values
Our core values are integral to ensuring the future success of our company. Our people embrace the values of:
Customer Focus
Challenger Spirit
Teamwork
Integrity
Personal Excellence
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