Burwood East - Melbourne | Community Forum Manager
ID: 862360 - Save Job
Category: Jobs : IT Jobs
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MYOB: Love Your Work!
Do you have a flair for social media, online discussions and communities?
Do you have experience in driving the usage of community support forums?
Can you develop community forum customer acquisition and retention strategies?
Do you love your work and want to make a major impact on the organisation you work for? We are looking for an individual with experience managing and driving online based communities to help us deliver quality business software solutions to make business life easier for our clients across Australia and New Zealand.
Join our talented team and you will push innovation and technology, having fun along the way. The journey will be challenging and rewarding, with plenty of opportunities to develop your skills and capabilities.
The opportunity: In this role you will be responsible for driving awareness, take up and utilisation of a Community Support Forum. You will work closely with our online marketing, direct marketing and support teams to formulate customer acquisition and retention strategies to drive clients to the forum for product related service and support queries. You will also be responsible for establishing strategic goals for the community forum to maximise client usage and unique visitor growth. In addition, you will regularly monitor and report on activity on the site and develop tactical plans to promote unique visitor growth and page views.
The experience required: To be considered for this role you will need a strong work ethic and business acumen with SME business understanding. You will ideally have a background in business with a focus on digital marketing and possess:
Experience managing and driving online based communities
Knowledge of the web, forums and SEM/SEO fundamentals
Proficiency with MS Office applications, Urchin and Google Analytics
Familiarity with Social Media and Community Tools. E.g. Lithium
Skills required: The ideal candidate will have a range of skills including:
Proactive approach to continuous improvement and innovation
Proven ability to operate autonomously and be self-motivated to meet agreed targets
Familiarity with current web standards for useability and accessibility, and relevant legislation (eg. spam, privacy legislation)
Ability to engage with and influence senior marketers and managers
Good project, task and time-management skills with the ability to complete tasks on time and to requirements, and handle multiple projects at once
Applications close 5pm, Friday 20 January 2012.
At MYOB we will provide you with opportunities to develop your skills and capabilities so if you are looking to have a major impact on an organisation rather than just a job, this is your next ideal step. At MYOB we work together to innovate, simplify and act decisively to deliver the best results for our clients and our business. MYOB aims to make business life easier, so you can love your work.
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Status: Recruiting Now
More information on this Job
http://www.myob.com.au
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