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Customer Communications Officer - Transdev Operations Centre

Work type: Full time
Location: Auckland
Categories: Service Delivery

Customer Communications Officer
This is your opportunity to be the voice of the Auckland Rail Network - Delivering essential information to all our Auckland passengers.
Britomart/CBD location
Free train travel on the network for all staff
Work for a Global company, invested in the professional development of their staff
About Transdev
Transdev is a world leader in the operation of transport services. We operate public transport in the form of Bus, Ferries and Light Rail in 19 countries around the world. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.
At Transdev we believe public transport plays an important part in how a city comes to life. Our day-to-day operations influences our families, friends and all future generations – where they live, play and work.
About the role
As a Transdev Customer Communications Officer you will provide first class communications to Auckland rail passengers.
The role involves monitoring train services using various IT systems and communicating service information to customers by means of the Public Address System, Passenger Information Displays and other communication tools in a busy control room environment.
The main focus of the role will be optimise customer satisfaction. It is imperative that you can work as an individual completing your tasks as well as supporting the larger team.   
This roster covers a 24/7 period, so hours and shifts varies.
We provide training for this role, and this will last for approximately 6 weeks.
You will have
Excellent customer service and organisational skills
Outstanding communication skills, both verbal & written
Confidence, flexibility, cultural awareness, and have a pro-active, team-focused attitude
Good computer skills and Knowledge of Microsoft Excel and Outlook
Full, clean current NZ driving licence
Public speaking ability, including ability to accurately learn and read from scripts
Analytical and problem solving abilities and the ability to work under pressure
Ability to operate computer based surveillance equipment and passenger information display terminals.
The Benefits
In return, we offer competitive pay and benefits, plus a positive work culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generation alike. Working in a growing, global business will provide career experiences for you to make your mark, push boundaries and reach your maximum potential.
Our Values
As an equal opportunity employer, we aim to reflect the Diversity of the communities we serve. With values reflecting safety, commitment, partnership, passion and performance, we collaborate to support our most valuable assets, our customers.
Next steps
To find out more about careers with us, our benefits and the opportunities we offer, visit our career page
At Transdev our recruitment process may include pre-employment checks such as medicals, drug and alcohol testing, psychometric testing, police checks, licence checks and right to work checks.

Advertised: 26 Feb 2020 New Zealand Daylight Time
Applications close:

More information on this Job

ID: 17066121 - Save Job
Category: Jobs : Accounting Jobs
Employer Info:
Customer Communications Officer - Transdev Operations Centre TransDev




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