Support Analyst
ID: 14075 - Save Job
Category: Jobs : Military Jobs
Author:
Article:
.:
448044
Department:
ATOM
Employment type:
Permanent full time
The Helpdesk Support Analyst will maintain the Information Technology Helpdesk and provide Level 1 support to internal and external customers.
Responsibilities:
Perform call management and resolution as required.
Ensure all call/problem management escalation procedures are followed.
Maintain and administer ATOM Helpdesk system to enhance call management.
Daily auditing of Domain controllers, Exchange server, and file and print servers.
Assist in carrying out corrective measures to designated equipment.
Provide required call managment reports.
Ensure that call statuses are up-to-date.
Build and maintain a strong relationship with internal and external customers.
Essential Qualifications and experience:
Australian Citizenship
Knowledge of Microsoft Windows 2000, Server 2003, XP, Microsoft Office and UNIX systems.
Advanced computer skills.
Personal computer hardware.
Productivity applications.
Ability to install and configure computer operating systems and application software.
A sound understanding of helpdesk systems and processes.
Strong interpersonal skills and the ability to work with non-technical people over the phone and in person.
Strong problem solving skills and a willingness to learn new technologies.
Ability to work in a team environment.
Sound verbal and written communication skills.
Desirable Qualifications:
Microsoft Certified System Engineer/Microsoft Certified System Administrator 2003.
Raytheon offers competitive remuneration that includes a site allowance, excellent training and benefits, and the opportunity to join an industry leader.
Previous candidates will not be required to re-apply for this position. A review of previous candidates will be performed after the closing date.
SECURITY CLEARANCE REQUIREMENT
It is a condition of employment at JDFPG that ATOM employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. Employees are required to obtain a security clearance up to a Top Secret (TSPV) Department of Defence Security Clearance.
Advertised:
8 Jul 2008 Aus. Central Standard Time
Closing date:
28 Jul 2008 5:00pm Aus. Central Standard Time
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More information on this Job
http://www.raytheon.com.au
Author Info:
Raytheon Aust
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