Solutions Consultant
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Job Details
Solutions Consultant
Reference No.:
336991
Employment type:
Full Time
Location:
Brisbane
Job Title
Solutions Consultant
Division/Business Unit/Team
Optus Business - Consulting and Design
Reporting to (job title)
Manager Solutions Design QLD/NT
Location
Brisbane
POSITION SUMMARY
The purpose of this role is to provide high level technical design, consultancy, advice and expertise in the commercial adoption of ICT solutions and services to Sales Executives and customers and to assist in the development of long term profitable business relationships.
The Solution Consultant will be responsible for feeding back to the sales arena technical developments and needs within customer networks, supporting national, state government and complex major accounts whose communications needs require sophisticated and innovative integrated systems support in a range of technologies. Covering both technical and sales issues the Solution Consultant focus will be in the areas including managed services, whole of business, data and IP services, and voice solutions incorporating inbound and outbound requirements. They will act as a technical partner to decision makers in designated high-end Optus Business accounts.
MAJOR CHALLENGES / TYPICAL PROBLEMS ENCOUNTERED
Keep abreast of product, market and technology changes to be used within strategic customer interaction
Effectively managing conflicting priorities
Demonstrate technical and consultancy skills through the presentation of regular training sessions and customer presentations
Demonstrate high level of project management capabilities (both financial and operational)
QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED
Essential / must have
Desirable / preferable
Education level, knowledge and work/industry experience
As this is a specialist consultative role, demonstrable experience in the development of long term business relationships and development of strategic sales plans are essential. This experience could be gained in other key industries, such as banking, insurance, government, retail or distribution.
Tertiary qualifications in an engineering discipline (either Telecommunications or Information Technology) or relevant and equivalent experience.
Broad-based ICT systems and solutions design background.
Suitable business qualifications.
Professional/technical skills
Extensive working experience in a similar industry (ie. Telecommunications, Data Networking or other relevant high tech area) in the provision of technical advice in relationship and strategic sales environments. Some of this work experience must be in a ICT user (non supplier) environment.
Professional affiliations to industry bodies such as IEEE
Ability to recognise, analyse and articulate the technical, business and commercial applications of data, with an emphasis on e-business and ICT technologies.
Experience with appropriate sales tools, CRM packages and job management systems.
Essential / must have
Desirable / preferable
Behavioural (eg negotiation skills, presentation skills)
High levels of personal commitment to learning and willingness to accept responsibility for one"s own actions.
Committed to the Optus values, business philosophy and the meaning of customer service.
Strong verbal, written, presentation and effective listening skills
Selling skills in strategy, services and solutions.
Ability to lead work groups and teams and resolve conflicts.
Understand advanced financial principles with the ability to produce costing models.
Ability to delegate tasks and manage outcomes.
Pro-active in the establishment of professional relationships at appropriate levels within Optus, suppliers and customer base.
Strong negotiation skills
Computer/ IT skills
Good PC skills in application packages and operating systems
Other
FOCUS scoping methodology or experience with similar consulting methodologies
Advertised:
9 May 2008 Aus. Eastern Standard Time
Closing date:
16 May 2008 5:00pm Aus. Eastern Standard Time
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Source: careers.optus.com.au
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