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Provider Services Officer - 12 month Fixed Term Contract
Work type: Fixed Term Full Time, Full time
Location: Sydney CBD
We have a fantastic opportunity to join a fast paced and dynamic team within our claims department.
As a Provider Service Officer you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional communication skills and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience.
To be successful a high degree of accuracy and detailed understanding of HCF policies is essential for this role as you will need to ensure you are providing 100% correct information to our providers & existing members.
Additionally you will be a self –motivator who thrives working in a customer centric environment and is seeking an opportunity to further advance your career with HCF"s Claims business.
About the role
Reporting directly to the Hospital Claims Manager you will be responsible for the following;
Managing high volume inbound call from providers & members
Manage complex enquires and resolve these within SLA"s
Maintain confidentiality of provider and member information
Maintain accuracy of provider and member information
Communicate & liaise professionally with internal & external stakeholders
Identify areas for process improvement for existing processes & procedures
Insure to comply with companies policies and procedures
Ideally you will demonstrate the below skills and experience;
Excellent communication both written and verbal
Ability to adapt positively to changing work practices and needs
Ability to work autonomously and set own priorities to ensure unit objectives are met
Be an effective team player
A quick learner
Previous call centre or claims experience
Strong attention to detail
HCF is Australia"s largest not for profit private health insurer. With over 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. Our mission is to satisfy the needs of Australians for access to affordable, high quality health care when and where they need it, personal protection and peace of mind
This is an exciting opportunity to develop your career with Australia"s leading non for profit health insurer whilst working with an experienced and motivated team of established finance professionals.
If you"re looking to develop your career with one of Australia"s best-known health insurance brands then we"d like to hear from you.
Advertised: Wednesday, 28 Feb 2018
Applications Close: Friday, 23 Mar 2018
More information on this Job
ID: 11897047 - Save Job
: Health Care Jobs
The success of HCF depends on attracting and retaining staff members dedicated to our core values. We believe in developing our people to assist in driving continuous improvement, and creating a culture where experienced, professional and caring staff members flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.
HCF offers excellent working conditions and benefits:
Our dental centres are modern and well-equipped
We practice modern conservative dentistry
We have a large network of HCF Branches across NSW/ACT offering excellent working conditions.
Our Head Office is located in Sydneys CBD, and we also have staff located in Melbournes Box Hill.
You have access to our study assistance program to undertake education related to your field of expertise.
We offer our staff members discounted healthcare
You have the opportunity to be part of a not-for-profit organisation built on strong values, with a clear vision for your future.