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Relief Customer Service Officer - Erina fixed term contract

Work type: Fixed Term Full Time
Location: Erina

Home base is Erina Branch location plus travel to other Sydney metro, regional & interstate branches where required
Full time Position - 37.5 hrs a week, Mon-Fri and rotating rosters on Saturday 
 $55,457 package (inclusive of 9.5% super) + travel allowance + bonus incentives 
2 weeks paid full-time training in Sydney CBD 
Start Date 30th of April 
Fixed term contract until Dec 2019 
HCF has an exciting opening for a Customer Service Officer to join our Relief team in a full-time capacity. You will have the opportunity to work across our various branch locations in the Sydney CBD and metro area, as well as our regional and interstate branches at times. This is a great opportunity for someone who enjoys variety in their role and is able to travel as required.  
About HCF
HCF is Australia"s largest not for profit private health insurer. With 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. Our mission is to satisfy the needs of Australians for access to affordable, high quality health care when and where they need it, personal protection and peace of mind.
About the role HCF"s Relief Team is looking for a professionally presented, positive and engaging Customer Service Officer (CSO) to join their Customer Service Team. As the Customer Service Officer, you will be responsible for providing relief support to branches within Sydney, regional NSW and interstate.
This role will see you providing exceptional service to our customers with their questions and enquiries – both in person and over the phone. You"ll be professional and sales focused, working towards achieving personal sales targets.  You will be involved in everything from providing product information, to payments and claims processing. Our team members within our branches are the face of HCF and are fundamental to providing the member experience we strive for.
This opportunity would suit candidates who enjoy a face to face sales environment and are looking for a busy, challenging, yet ultimately satisfying role.  Travel is a regular requirement as you will be providing cover/relief to branches during absences. 
About you
We are looking for an experienced Customer Service Officer with a strong sales background who is able to travel as required to provide relief across our branch locations. You should be flexible and adaptable, and enjoy building relationships and working with different teams. We are also looking for the following skills and experience:
Proven sales success in achieving targets and a passion for driving new sales
Excellent written and verbal communication skills, and building rapport with customers is a strength
Enthusiasm and aptitude for learning  complex products and systems,
Strong organisational skills and an ability to remain calm and make sound decisions in a busy working environment.
If you have the experience above and want to work in a supportive environment, we think you"ll enjoy this position. Please apply now.  You may be required to complete a comprehensive sales screen as part of the recruitment process.
HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Advertised: Thursday, 01 Mar 2018
Applications Close: Saturday, 31 Mar 2018

More information on this Job

ID: 11897044 - Save Job
Category: Jobs : Health Care Jobs
Employer Info:
Relief Customer Service Officer - Erina fixed term contract HCF


The success of HCF depends on attracting and retaining staff members dedicated to our core values. We believe in developing our people to assist in driving continuous improvement, and creating a culture where experienced, professional and caring staff members flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

HCF offers excellent working conditions and benefits:
Our dental centres are modern and well-equipped
We practice modern conservative dentistry
We have a large network of HCF Branches across NSW/ACT offering excellent working conditions.
Our Head Office is located in Sydneys CBD, and we also have staff located in Melbournes Box Hill.
You have access to our study assistance program to undertake education related to your field of expertise.
We offer our staff members discounted healthcare
You have the opportunity to be part of a not-for-profit organisation built on strong values, with a clear vision for your future.



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