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Customer Service Officer - Hornsby full time

Work type: Full time
Location: Hornsby

If you are professionally presented and enjoy working towards sales goals in a face to face customer service environment, this may be the job for you!
Commence 30 April 2018 
Permanent Opportunity 37.5 hrs/week - Mon-Fri with occasional Saturday
2 weeks paid full-time training in Sydney CBD
Salary package $55,457 inclusive of 9.5% super + incentives and generous employee benefits
About HCF
HCF is Australia"s largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric.  We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.
About the role
HCF"s Hornsby Branch is looking for a professionally presented, positive and engaging Customer Service Officer (CSO) to join their sales team.  This position is a permanent appointment, working 37.5 hours per week from Monday to Friday at the Hornsby Branch. You will be required to work rotating Saturdays.
Reporting to the Branch Manager, this role will see you providing exceptional customer service to our customers with their questions and enquiries, both in person and over the phone.  You will also be working to achieve sales targets across our range of health and life insurance products.  You will additionally be processing various claims and payments.
Are you the one?
HCF team members within our branches are the face of HCF and are fundamental to providing the member experience we strive for.  This opportunity would suit candidates looking for a busy and challenging yet ultimately satisfying role as part of our Hornsby team.
Can you demonstrate success and growth in sales including working to achieve established sales targets?
Have you worked in a face to face customer service orientated role?
Are you a great communicator, both verbally and in writing?
Do you know your way around a computer?
Do you feel at home in a team environment?
Have you had previous experience within the insurance industry?
Do you have the ability to communicate in Cantonese and/or Mandarin?
If you"ve found yourself saying "yes" to these questions, then you"re likely to do well in this position.
Please click on apply below and forward your resume today.
HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. The application process may include completion of an online sales assessment.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.

Advertised: Thursday, 01 Mar 2018
Applications Close: Sunday, 01 Apr 2018

More information on this Job

ID: 11897043 - Save Job
Category: Jobs : Health Care Jobs
Employer Info:
Customer Service Officer - Hornsby full time HCF


The success of HCF depends on attracting and retaining staff members dedicated to our core values. We believe in developing our people to assist in driving continuous improvement, and creating a culture where experienced, professional and caring staff members flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

HCF offers excellent working conditions and benefits:
Our dental centres are modern and well-equipped
We practice modern conservative dentistry
We have a large network of HCF Branches across NSW/ACT offering excellent working conditions.
Our Head Office is located in Sydneys CBD, and we also have staff located in Melbournes Box Hill.
You have access to our study assistance program to undertake education related to your field of expertise.
We offer our staff members discounted healthcare
You have the opportunity to be part of a not-for-profit organisation built on strong values, with a clear vision for your future.



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