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Operational Knowledge Management Specialist

Work type: Full time
Location: St Leonards - IT, Sydney CBD

In this newly created role you will be responsible for coordinating the management of HCF’s operational knowledge delivered through the Customer Relationship Management (CRM) system. This will include responsibility for the provision of support and guidance to stakeholders in the creation and quality control of written operational content.
You will be responsible for the following;
Ensure that all of relevant KM users have access to operational content via the CRM/KM system, and act as first point of contact for user guide support and troubleshooting
Manage and moderate the KM feedback processes in accordance with agreed governance protocols
Define and manage the KM Information Architecture, search tuning, taxonomy, and content delivery
Author or facilitate delivery of content for highly technical processes and procedures in a way that is simple and easy to understand
Create, analyse and report on metrics and user feedback
Identify and curate operational knowledge in collaboration with stakeholders
Facilitate the targeted communication of operational content to ensure content is delivered to relevant roles
Provide training and support, communicate knowledge management policies, processes and procedures to relevant stakeholders
Support KM user engagement
Support content authors with system administration and content creation
Foster a knowledge sharing culture and community within the organisation
Contribute to organisational learning and development activities
Identify and share more creative, efficient and effective ways to engage audiences and facilitate sharing and collaboration
Skills & experience
You will have the following attributes: 
Knowledge of Private Health Insurance Industry, HCF products and operational policies, processes and procedures or ability to demonstrate same level of understanding within a similar organisation
Ability to establish and maintain strong trusted, collaborative working relationships across all levels and divisions of the organisation
Exceptional interpersonal and communication skills – both written and verbal
Strong time management, analytics and decision making skills
Intermediate computer skills – MS Office (Word, Excel), Outlook, Visio
Creative problem-solving and ability to work under tight deadlines
Familiarity with content and/or knowledge management systems including document management, business process management and electronic workflow tools, and databases is desirable
If you would like to apply for this position then please apply below.
If you require further information please contact Sam Byron – Talent Acquisition Manager on (02) 9290 0291

Advertised: Friday, 23 Feb 2018
Applications Close: Friday, 09 Mar 2018

More information on this Job

ID: 11846687 - Save Job
Category: Jobs : Health Care Jobs
Employer Info:
Operational Knowledge Management Specialist HCF


The success of HCF depends on attracting and retaining staff members dedicated to our core values. We believe in developing our people to assist in driving continuous improvement, and creating a culture where experienced, professional and caring staff members flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

HCF offers excellent working conditions and benefits:
Our dental centres are modern and well-equipped
We practice modern conservative dentistry
We have a large network of HCF Branches across NSW/ACT offering excellent working conditions.
Our Head Office is located in Sydneys CBD, and we also have staff located in Melbournes Box Hill.
You have access to our study assistance program to undertake education related to your field of expertise.
We offer our staff members discounted healthcare
You have the opportunity to be part of a not-for-profit organisation built on strong values, with a clear vision for your future.



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