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Job APS4 Complaints OfficerCustomer Service Officer and124

APS4 Complaints Officer/Customer Service Officer
Location: Geelong
Work type: Contract
Classification: Administration & Office Support

Start ASAP
Contract to mid-September
3 positions available
Possible extension
Full Time Hours
Australian Citizenship or Permanent Residency Essential
$40.00 per hour plus 9.5% super
The Complaints Officer will be required to work in a virtual team producing a high standard of work within tight deadlines.
You will:
Be able to work successfully as a member of a virtual team while showing initiative and working independently when required.
Have strong written and oral communication skills and strong interpersonal skills
Possess effective problem solving skills and the ability to empathise and remain calm in a stressful or ambiguous situation.
Responsibilities include:
Managing incoming complaints including resolving, assessing, recording and referring as required
Provide timely and proactive advice for complaints management
Provide helpdesk support and assist with the provision of tools, guidance and information to staff to ensure compliance with processes, policies and guidelines
Assist with identifying systemic complaint themes to improve service delivery
Assist with coordinating complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required
Escalate issues to Senior Complaints Officers as necessary and ensuring strict deadlines are met
Recording complaints in the Feedback Management System
Provide guidance and support on processes, deadlines and responsibilities
Coordinate correspondence, briefing and reporting functions
Provide high level administrative support as required
If this sounds like the role for you and you would like to know more, click apply now
Lauren Ferrett
02 6163 7500

More information on this Job

ID: 11846191 - Save Job
Category: Jobs : IT Jobs
Employer Info:
Job  APS4 Complaints OfficerCustomer Service Officer and124 Face2Face Recruitment


Face2Face Recruitment


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