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Engagement and Communications Manager Customer Response Initiative

Fixed-term Full time
Location: Aust - NSW Metro

9 month fixed term contract based in North Sydney
Opportunity to work on a critical, customer focused project in NAB
Great opportunity to develop your expertise and support ongoing improvements
We’re NAB Today, we have more than 35,000 people serving 10 million customers at more than 800 locations in Australia, New Zealand and around the world. We know that to be Australia and New Zealand’s most respected bank, we need to be more than good with money. We need to be just as good with people, too.
We strive to embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve. We believe in people with ideas and dreams, and we want you to achieve your aspirations. At NAB we work together to deliver exceptional outcomes that push the limits of expectations. Our passion about creating value and exceeding our customers" expectations means we"re constantly striving to redefine our standards of excellence.
About the role The Customer Response Initiative has been established to identify, minimise or rectify inappropriate advice by completing customer advice reviews in response to regulator concerns regarding advice quality.
This role will provide engagement and communications support to the whole Program, working across the various streams and with internal and external partners. The successful candidate will need to have strong stakeholder engagement and facilitation skills and be able to operate independently and in the detail. Wealth Advice experience is preferred.
The successful candidate will have the following key responsibilities:
Identify stakeholders and impacted business areas, create a Stakeholder Management and Engagement strategy
Working closely with the HO, drive ongoing Stakeholder Management and Engagement.
Develop a Communication Strategy and Plan that actively supports all stakeholder groups impacted by the program/project.
Build strong working relationships with key stakeholders to ensure that deliverables are met.
Seek stakeholder feedback to ensure stakeholder understanding and acceptance of changes
Meet deadlines associated with adviser communications to enable timely retrieval of customer files for review and assessment.
Skills and experience required 
A relevant tertiary or post-graduate qualification in an area such as Organisational Change and Development, Organisation Behaviour, Human Resource Management, Learning and Development, business or commerce.
Strong Wealth Advice knowledge
An expert in Communicating with influence
Strong history of delivering results
Advanced Microsoft office skills
How to apply If you are ready to take the next step in your career, we are keen to hear from you! Please note, candidate screening and interviews may take place prior to the advertised close date.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please apply via the link.
We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.
At NAB we support workplace flexibility. Have a chat to us about how this can work for you…

Advertised: 09 Feb 2018 12:00 PM AUS Eastern Daylight Time
Applications close: 28 Feb 2018 11:55 PM AUS Eastern Daylight Time

More information on this Job

ID: 11726663 - Save Job
Category: Jobs : Banking Jobs
Employer Info:
Engagement and Communications Manager  Customer Response Initiative NAB


National Australia Bank personal banking financial solutions include internet banking, accounts, insurance, credit cards, home loans and personal loans.



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