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Legal Counsel Customer Response Initiative

Fixed-term Full time
Location: Aust - NSW Metro, Aust - NSW Regional

Full-time role based in North Sydney
Play a key role in NAB’s Customer Response Initiative
Supportive and collaborative culture
We’re NAB Today, we have more than 35,000 people serving 10 million customers at more than 800 locations in Australia, New Zealand and around the world. We know that to be Australia and New Zealand’s most respected bank, we need to be more than good with money. We need to be just as good with people, too.
We strive to embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve. We believe in people with ideas and dreams, and we want you to achieve your aspirations. At NAB we work together to deliver exceptional outcomes that push the limits of expectations. Our passion about creating value and exceeding our customers" expectations means we"re constantly striving to redefine our standards of excellence.
About the role
NAB Wealth is undertaking a proactive review of financial advice provided to customers over recent years (called the Customer Response Initiative) to ensure our customers received the right outcome. 
We are building a team of specialists to conduct the reviews, including legal team members.
The Legal Counsel role will support the remediation program in a number of different capacities, including: complaint/dispute resolution, document drafting, contract management (with external service suppliers), dealing with legal questions/issues arising from advice reviews and more.  
The successful candidate will have the following key responsibilities:
Advising the program’s case assessors on legal and regulatory matters relating to the provision of financial advice and other related areas (e.g. privacy)
Managing complaints and disputes from customers in relation to advice reviews (including dealing with FOS)
drafting and reviewing documents and policies involving legal issues arising from the work of the program
liaising with the NAB Wealth Legal and BAU Advice Dispute Resolution teams, to ensure consistency of approach
Assisting with general governance of program (including contract management with external services provider)
Skills and experience required 
You will hold a Bachelor of Laws qualification, be admitted to Practice as a Barrister or Solicitor of a Supreme Court and hold a current Legal Practicing Certificate.
Experience of financial advice disputes is essential.  Broader experience of financial planning compliance and regulatory investigations would be an advantage.
You should have a strong customer-focus and demonstrated ability to communicate and empathise with customers.
Clear and concise written communication skills are essential, to convey the outcomes of the reviews so that customers can readily understand the often complex analysis and conclusions.
You should possess strong advocacy skills, as you will participate in various forms of dispute resolution (including mediations and conciliation conferences).
You will have at least 3+ years post-admission experience in private and/or corporate legal practice in retail financial services, with a particular emphasis on financial advice disputes.
How to apply If you are ready to take the next step in your career, we are keen to hear from you!
Please note, candidate screening and interviews may take place prior to the advertised close date.To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please apply via the link.
We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.
At NAB we support workplace flexibility. Have a chat to us about how this can work for you…

Advertised: 09 Feb 2018 12:00 PM AUS Eastern Daylight Time
Applications close: 28 Feb 2018 11:55 PM AUS Eastern Daylight Time

More information on this Job

ID: 11726662 - Save Job
Category: Jobs : Banking Jobs
Employer Info:
Legal Counsel  Customer Response Initiative NAB


National Australia Bank personal banking financial solutions include internet banking, accounts, insurance, credit cards, home loans and personal loans.



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